--- title: Private Clients FAQs | Salisbury Joinery description: Salisbury Joinery is a trade supplier however here we answer frequently asked questions by private customers. --- [![sj-logo-final-reverse](https://www.salisburyjoinery.com/hs-fs/hubfs/sj-logo-final-reverse.png?width=2960&height=2044&name=sj-logo-final-reverse.png) ![sj-logo-shield-only](https://www.salisburyjoinery.com/hs-fs/hubfs/sj-logo-shield-only.png?width=222&height=274&name=sj-logo-shield-only.png) ](https://www.salisburyjoinery.com) - [Windows](https://www.salisburyjoinery.com/products/windows) - [Sash Windows](https://www.salisburyjoinery.com/sash-windows) - [Casement Windows](https://www.salisburyjoinery.com/timber-casement-windows) - [PAS24 Windows](https://www.salisburyjoinery.com/products/pas24-windows) - [Heritage Windows](https://www.salisburyjoinery.com/products/heritage-windows) - [Timber Choices](https://www.salisburyjoinery.com/timber-choices) - [Ironmongery & Finishing](https://www.salisburyjoinery.com/window-finishing) - [Fineo Glazing](https://www.salisburyjoinery.com/fineo-vacuum-glazing) - [Doors](https://www.salisburyjoinery.com/products/doors) - [External Doors](https://www.salisburyjoinery.com/external-timber-doors) - [Bi-fold Doors](https://www.salisburyjoinery.com/timber-bi-fold-doors) - [French Doors](https://www.salisburyjoinery.com/french-doors) - [PAS24 Doors](https://www.salisburyjoinery.com/products/pas24-external-doors) - [Heritage Doors](https://www.salisburyjoinery.com/products/heritage-doors) - [Ironmongery & Finishing](https://www.salisburyjoinery.com/door-finishing) - [Timber Choices](https://www.salisburyjoinery.com/timber-choices) - [Staircases](https://www.salisburyjoinery.com/products/staircases) - [Bespoke Staircases](https://www.salisburyjoinery.com/products/staircases/salisbury) - [External Staircases](https://www.salisburyjoinery.com/products/staircases/external) - [Timber Choices](https://www.salisburyjoinery.com/products/staircases/timbers) - [Resources](https://www.salisburyjoinery.com/resources) - [Architectural Guides](https://www.salisburyjoinery.com/architectural-guides) - [Certifications](https://www.salisburyjoinery.com/certifications) - [Literature Downloads](https://www.salisburyjoinery.com/downloads) - [Private Clients FAQs](https://www.salisburyjoinery.com/resources/faqs) - [Case Studies](https://www.salisburyjoinery.com/case-studies) - [Blog](https://www.salisburyjoinery.com/blog) - [About Us](https://www.salisburyjoinery.com/about-us) - [Company Profile](https://www.salisburyjoinery.com/about-us/company-profile) - [Meet the Team](https://www.salisburyjoinery.com/meet-the-team) - [Our Culture](https://www.salisburyjoinery.com/about-us/our-culture) - [Services](https://www.salisburyjoinery.com/services) - [5 Step Production Stage](https://www.salisburyjoinery.com/five-step-production-stage) - [Showrooms](https://www.salisburyjoinery.com/showrooms) - [Consultations](https://www.salisburyjoinery.com/consultations) - [Social Responsibility](https://www.salisburyjoinery.com/about-us/corporate-social-responsibility-policy) - [Environment](https://www.salisburyjoinery.com/about-us/environment) - [Careers and Vacancies](https://www.salisburyjoinery.com/vacancies) - [Contact Us](https://www.salisburyjoinery.com/contact-us) # FAQs by Private Clients #### Thanks for visiting. #### Here we're answering common questions from private clients.   ##### **Do you supply private clients?** Salisbury Joinery is a TRADE supplier and therefore ask private customers to submit their enquiry for joinery via their builder or carpenter. Our minimum order value for new customers is typically £15,000+VAT.   ##### **Do you have standard prices for windows, doors and stairs?** Salisbury Joinery is a bespoke manufacturer of windows, doors and stairs, therefore there are not standard prices. Every job is estimated on its own specification.   ##### **Do your prices include VAT?** All prices quoted exclude VAT; therefore any prices quoted need to have VAT added at the prevailing rate, which is currently 20%.   ##### **We have a large project?** Salisbury Joinery deem a large project to be more than 15 windows and doors and a value in excess of £15,000+VAT. Please send your enquiry to info@salisburyjoinery.com   ##### **Do you install the joinery you manufacture?** Salisbury Joinery does not offer an installation service for the windows, doors and stairs it manufactures. This is why its important you appoint your builder or carpenter to install, and therefore we recommend that they contact us.   ##### **Do you do a site survey prior to order?** We do not offer a surveying service prior to order and deposit payment. We are able to provide an estimate from architectural drawings or photos with dimensions. Please refer to our normal enquiry and order process.   ##### **What is your normal enquiry and order process?** Salisbury Joinery’s enquiry and order process for private clients is: 1. Email enquiry with drawings or photos/dimensions 2. Enquiry will be reviewed 3. Estimate will be prepared 4. Order placed 5. Order confirmation and deposit invoice issued 6. Once deposit is received, order will be passed to production 7. Site survey will be conducted 8. Drawings will be prepared 9. Review the drawings, either sign off or ask for amendments 10. When drawings are approved, order will be passed to the manufacturing team 11. Final payment will be requested 12. Make payment 13. Delivery will be made   ##### **I’m an architect / designer** We’re always collaborating with architects and designers, regarding projects in excess of 15-20 windows and doors. You will find our [resources here](https://www.salisburyjoinery.com/resources) helpful.   ##### **I’m a builder / carpenter** We collaborate with, and manufacture for, builders or carpenters. Please explore our website for more information or [download a guide here ](https://www.salisburyjoinery.com/downloads)or [book a meeting here](https://www.salisburyjoinery.com/virtual-showroom)  or send your enquiry to info@salisburyjoinery.com ![image column 1 widget_1653032326307](https://resources.salisburyjoinery.com/hubfs/Case%20Study%20-%20Sleepers%20Hill/Avon%20Villa%20Case%20Study/Avon%20Villa_DSC8977-Sash-windows-2.jpg) ![image column 2 widget_1653032326307](https://resources.salisburyjoinery.com/hubfs/2022%20Posts/Social%20Posts%2010%20Yr%20Product%20Warranty%20v2.jpg) ![image column 3 widget_1653032326307](https://resources.salisburyjoinery.com/hubfs/Case%20Study%20-%20Paddock%20Hill/Paddock_House-Stairs-5-900px.jpg)   ## The latest from our blog ###### 4 min read #### [5 Ways Vacuum Glazing Solves Heritage Project Challenges](https://www.salisburyjoinery.com/blog/5-ways-vacuum-glazing-solves-heritage-project-challenges) Jun 16, 2026 by Vickie Dennis [Vacuum glazing](https://www.salisburyjoinery.com/fineo-vacuum-glazing) has become one of the most effective ways to upgrade heritage and conservation‑sensitive buildings... ###### 4 min read #### [5 Flexible Ways to Bespoke Timber Windows](https://www.salisburyjoinery.com/blog/5-flexible-ways-to-bespoke-timber-windows) Jan 29, 2026 by Vickie Dennis When specifying timber windows for high-spec, heritage or architect-led projects, flexibility isn’t a “nice to have” —... ###### 2 min read #### [50 Miles for 50 Years: Celebrating Our Journey and Investing in Joinery’s Future](https://www.salisburyjoinery.com/blog/50-miles-for-50-years-celebrating-our-journey-and-investing-in-joinerys-future) Jun 20, 2025 by Vickie Dennis This year, we proudly celebrate 50 years in the joinery industry — five decades of craftsmanship, dedication, and... ## Talk to the experts Contact our customer service team to discuss your project and explore what we can do for you. 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